We want you to be completely satisfied with our Bagker brand bags. If you are not satisfied with any product you have purchased, please let us know.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [please indicate your contact email address]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at [please indicate your contact email address].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Additional Information

Q. Who pays the freight?

A. Bagker pays return freight. Customer Service will provide you with a return shipping label.

Q. Do I need to provide my Credit Card number for a return?

A. No, our Customer Service Department will never ask you for your credit card information.

Q. How and when will I receive my refund?

A. For security reasons, credit card refunds will only be made to the credit card used to purchase the product being returned. All other refunds will be made by check. You should receive your refund within 10 days from our receipt of your product return.

Q. Can I exchange my product?

A. If you would like to replace your purchased product with a different color, size, model, etc., please return the original item per the above policy for a credit and purchase the replacement on line as a separate transaction.

Q. What if my product is defective?

A. We want you to love what you ordered, but if something isn't right, let us know.     If it has been less than 30 days since purchase, please return it according to the return policy above.     If there is a manufacturer's defect, please refer to our warranty.